IT Support Specialist

DESCRIPTION:

Due to continuing growth, Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be based in our Marlborough, MA office with some travel to regional offices, as necessary.

We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

ESSENTIAL SKILLS & RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software.
• Resolve issues for staff via phone, in person, or electronically.
• Perform hardware and software installations, configurations and updates as needed.
• Resolve technical issues in a timely manner using available resources within the company.
• Act as liaison to outsourced IT consultant.
• Assist IT Manager with purchasing.
• Configure Autodesk Civil 3D and Carlson software for technical and field staff.
• Manage company devices including smartphones, tablets, and laptops.
• Assist field personnel with remote data transmission and devices.
• Assist with daily and monthly data backup protocol.
• Assist with server expansion, data archiving and directory organization as necessary.
• Maintain log of all devices, software, and licenses.
• Assist with all software installs, cloud access, etc.
• Assist with all communication protocol including email, videoconferencing, and webinar.
• Establish remote connection for off-site events.

QUALIFICATIONS:

• Excellent customer service skills; aHelp Desk mentality.
• The ability to interact with all levels of staff.
• Dependable and detail oriented.
• Strong troubleshooting and critical thinking skills.
• Previous working experience in IT support for 3 years.
• Bachelor’s Degree in Computer Science or related technology field a plus.

LOCATION(S): Marlborough, MA and travel to other offices as needed

**Please include a Cover Letter.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT: 3 years (Required)

Ability to Commute:

• Marlborough, MA 01752 (Required)

Work Location: In person